I. TOUR PRICE:

Tour prices are calculated in Dong (Vietnam – VND). In case customers pay in USD, it will be converted to VND according to the bank's exchange rate at the current time.

Tour prices only include items clearly listed in the “Included” section of the tour programs. Dao Tour Company Limited is not obligated to pay any costs not listed in the “Included” section.

II. TOUR REFUND, CANCELLATION AND CANCELLATION POLICY

– Tour cancellation time is calculated for working days, referred to as “Day”. Tour cancellation requests after this time frame will be considered as tour cancellation on the following day.

– A day (working day) is calculated from 7:30 a.m. to 5:30 p.m., excluding Saturdays, Sundays and holidays. Compensatory days off with holidays are also considered holidays.

– Cancellation before X days (10,7,5,3,2,1) is understood as follows:

If you book a tour departing on July 13 and then cancel the tour between 7:30am-5:30pm on July 11, it will be called Cancellation 1 Day in Advance.

If the tour cancellation time is after 5:30 p.m. on July 11, it will be called Tour Cancellation before 24 hours of organization.

– Holiday tours are tours that take place on one of the holidays, Tet, or compensatory days off with holidays according to regulations at that time.

For example, Tet is 8 days off, then those 8 days are considered Holidays.

1. Cases of cancellation due to Island Tour Company Limited

If the tour cannot be carried out, Dao Tour Company Limited must immediately notify the customer and refund the customer the full amount paid within 1-3 working days from the time of notification of tour cancellation in cash or by bank transfer.

2. In case of cancellation by customer:

2.1 For Private Tours

– Cancel on weekdays

In case you cancel the tour right after purchasing it due to reasons such as illness or unexpected family problems, you should present relevant documents and send an email or letter with relevant content to Dao Tour Company Limited as soon as possible so that we can negotiate with the partners who booked the service for your tour. During the negotiation process, we will try to refund as much of the tour purchase price as possible.

– In case you cancel the tour right after booking and notify Dao Tour Company, the following regulations will apply:

+ Before 14 days of tour (based on working days), penalty of 20%/ total tour price.

+ 10 days before the tour date, penalty is 30%/total tour price.

+ Before 7 days from the tour date, a penalty of 50%/total tour price will be charged.

+ Before 06 days from the tour date, a penalty of 60%/total tour price will be charged.

+ Before 05 days from the tour date, a penalty of 70%/total tour price will be charged.

+ Before 04 days from the tour date, a penalty of 80%/total tour price will be charged.

+ Before 03 days from the tour date, a penalty of 100%/total tour price will be charged.

The total tour price is calculated as follows: The total amount of money on the contract/agreement between you and Dao Tour Company, Ltd. minus services with separate refund/cancellation regulations such as (air tickets, hotel rooms, and other services...), you will be subject to additional penalties according to the regulations of these units.

– In case right after purchasing the tour, you want to change the departure date to another date and notify Dao Tour Company, we will be responsible as follows:

+ Try our best to check the service status and transfer the date for customers with fees depending on the characteristics of each tour. If the trip is related to air tickets, hotel rooms and other services, there will be a transfer fee (if any) according to the regulations of these units.

+ In case there is no more service to change the date for you, you will be fined according to the Tour Cancellation regulations above.

In case after purchasing the tour, you cancel the tour within 24 hours before departure or arrive late after departure time, it is considered that you have canceled the tour yourself and will be fined 100%.

– In case you want to change the date to another departure date right after purchasing the tour, Dao Tour Company Limited will try to change it for you. However, there are special tours that do not allow transfer/cancellation or require a transfer/cancellation fee due to the regulations of that tour, then it is considered that you have canceled the tour without permission and will be fined 100%.

– Cancellation on Holidays and Tet. In case you cancel the tour right after purchasing it due to unexpected reasons or incidents, you should present relevant documents and send an email or letter with relevant content to Dao Tour Company Limited as soon as possible so that we can negotiate with the partners who booked the service for your tour. During the negotiation process, we will try to refund as much of the tour purchase price as possible.

– In case you cancel the tour right after booking and notify Dao Tour Company, the following regulations will apply:

+ Before 14 days of tour (based on working days), penalty of 30%/ total tour price.

+ 10 days before the tour date, penalty is 50%/total tour price.

+ Before 7 days from the tour date, a penalty of 70%/ total tour price will be charged.

+ Before 05 days from the tour date, a penalty of 80%/ total tour price will be charged.

+ Before 04 days from the tour date, a penalty of 90%/ total tour price will be charged.

+ Before 03 days from the tour date, penalty of 100%/ total tour price

– In case right after purchasing the tour, you want to change the departure date to another date and notify us. Dao Travel Tour We will be responsible as follows:

+ Try our best to check the service status and transfer the date for you. If the trip involves air tickets, hotels or other services, the transfer fee will be charged according to the regulations of these units.

+ In case there is no more service to change the date for you, you will be fined according to the Tour Cancellation regulations.

– In case after purchasing the tour, you cancel the tour within 03 days before departure, cancel without prior notice or arrive late after departure time, you will be fined 100%.

2.2 For Group Tours

– Cancel on weekdays

In case you cancel the tour right after booking and notify Dao Tour Company, the following regulations will apply:

• From 1-3 guests (including adults and children)

+ Before 03 days from the tour date, a penalty of 0%/total tour price will be charged.

+ Before 02 days from the tour date, a penalty of 30% tour fee will be charged.

+ 1 day before the tour date, a penalty of 50% tour fee will be charged.

+ Cancellation 24 hours before tour date will be charged 100% tour fee.

• From 4-7 guests (including adults and children)

+ Before 05 days from the tour date, a penalty of 0%/total tour price will be charged.

+ Before 04 days from the tour date, a penalty of 20%/total tour price will be charged.

+ Before 03 days from the tour date, a penalty of 30%/total tour fee will be charged.

+ Before 02 days from the tour date, a penalty of 50% tour fee will be charged.

+ 1 day before the tour date, a penalty of 70% tour fee will be charged.

+ Cancellation 24 hours before tour date will be charged 100% tour fee.

• From 8 - 12 guests (including adults and children)

+ Before 07 days from the tour date, a penalty of 0%/total tour price will be charged.

+ Before 05 days from the tour date, a penalty of 20%/total tour price will be charged.

+ Before 04 days from the tour date, a penalty of 30%/total tour fee will be charged.

+ Before 03 days from the tour date, a penalty of 40% tour fee will be charged.

+ Before 02 days from the tour date, a penalty of 60% tour fee will be charged.

+ 1 day before the tour date, a penalty of 80% tour fee will be charged.

+ Cancellation 24 hours before tour date will be charged 100% tour fee.

• From 13 guests or more (including adults and children)

+ Before 07 days from the tour date, a penalty of 0%/total tour price will be charged.

+ Before 06 days from the tour date, a penalty of 20%/total tour price will be charged.

+ Before 05 days from the tour date, a penalty of 30%/total tour fee will be charged.

+ Before 04 days from the tour date, a penalty of 40%/total tour fee will be charged.

+ Before 03 days from the tour date, a penalty of 60% tour fee will be charged.

+ Before 02 days from the tour date, a penalty of 70% tour fee will be charged.

+ 1 day before the tour date, a penalty of 80% tour fee will be charged.

+ Cancellation 24 hours before tour date will be charged 100% tour fee.

In case after purchasing the tour, if you cancel the tour within 24 hours before departure or arrive late after departure time, it will be considered as you canceling the tour yourself and will be fined 100%.

– For holidays.

In case you cancel the tour right after booking and notify Dao Tour Company, the following regulations will apply:

+ 10 days before the tour date, penalty of 0%/total tour price.

+ Before 7 days from the tour date, a penalty of 20%/total tour price will be charged.

+ Before 05 days from the tour date, a penalty of 30%/total tour fee will be charged.

+ Before 04 days from the tour date, a penalty of 50%/total tour price will be charged.

+ Before 03 days from the tour date, a penalty of 70% tour fee will be charged.

+ Before 02 days from the tour date, a penalty of 100% will be imposed on the tour fee. In case after purchasing the tour, if you cancel the tour within 24 hours before departure or arrive late after the departure time, it will be considered as you cancelling the tour yourself and will be fined 100%.

– Tour Transfer Regulations

– In case right after purchasing the tour, you want to change the date to another departure date, Dao Tour Company Limited will try to transfer it to you.

– However, there are special tours that do not allow transfer/cancellation or require a transfer/cancellation fee due to the tour's regulations. This is considered as you voluntarily cancelling the tour and will be fined 100%.

III. PAYMENT AFTER TOUR CANCELLATION

– After canceling the tour, please come to receive the money within 7 days, provide the account number for us to transfer money, the transfer fee is borne by the customer. – We only pay within the above mentioned time.

IV. IN CASE OF BUYING A TOUR ONLINE AT THE WEBSITE SYSTEM OF DAO TRAVEL TOUR

For online payment, customers can refund, cancel, and change tours according to the above regulations. Customers will be responsible for the cost of money transfer, tour cancellation, and refund fees.

V. FORCE MAJEURE:

If the tour program is canceled or changed due to a force majeure reason (weather, accident, natural disaster, war...), Dao Tour Company Limited will not be responsible for any compensation for losses incurred and will not bear any legal responsibility.

However, Island Tour Company Limited is responsible for assisting the damaged party to minimize losses caused by force majeure.